1. Wakita Hotline Application

1. What does the Wakita Hotline application do?
   

   Wakita Hotline application provides a service to receive customer WhatsApp messages and send these messages to all Customer Service (CS) agents whose duty is to monitor / handle the hotline numbers.

2. Is the WhatsApp message from the customer will be sent to all CS agents also through WhatsApp?
   

   Wakita Hotline uses special applications (mobile applications and websites) that are used by all CS agents to respond to messages from customers, so that CS agents do not use WhatsApp. However, all messages that are responded by CS agents will still be sent via the WhatsApp hotline service number.

3. Does Wakita Hotline service use chatbot to reply or respond to messages received by the WhatsApp Hotline number?
   

   The main function of Wakita Hotline is to connect communication between one customer with several CS agents (CS can take turns responding to customer messages). Chatbot service is an additional Wakita Hotline service that can be used as an alternative CS agent (with additional fees).

4. Who are the right businesses to use the Wakita Hotline service?
   • All business sectors that prioritize customer satisfaction.
   • Business sectors that do not yet have a call center by phone (voice) or who already but want to complement the call center service via the WhatsApp hotline number.
   • Small and Medium Enterprises (SMEs) who choose to continue to use a personal approach (not using chatbot) in responding to every message / customer complaint.
5. Can each company have more than one WhatsApp hotline number?
   

   Of course and it is highly recommended to have more than one WhatsApp hotline number for different purposes (e.g. one hotline number to answer questions about a product, and another hotline number to respond to customer complaints).

   The Wakita Hotline application allows coordinators from two CS agent teams to easily monitor one or more hotline numbers.

2. Wakita Notification Systems

1. What does the Wakita Notification System application do?
   

   Wakita Notification System is a messaging service WhatsApp message notification system through to the external company (customer, vendor, etc.) as well as the company's internal parties (sales team, operations, finance, etc.).

2. How do I use Wakita application Notification System?
   

   Wakita Notification System will integrate the API with the information system used by the company (backend system). So sending WhatsApp notification messages will be done automatically between our API server and the company's information system server.